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Privacy Policy

Last updated: 11/9/23

This Privacy Policy explains how EVOLTA BIKES ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.evoltabikes.co.uk (the "Site") or otherwise interact with our services (collectively, the "Services").

By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

 

1. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, services, or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

 

2. How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from various sources:

 

Information You Provide:

  • Contact details: name, address, phone number, and email

  • Order information: billing/shipping details, payment confirmation

  • Account information: username, password, security questions

  • Shopping activity: viewed products, wishlist items, cart contents

  • Customer service: messages or support inquiries

Note: Some features may require specific information. Without it, you may not be able to access certain parts of the Site.

 

Information We Collect Automatically:

We collect "Usage Data" using cookies and similar technologies, including:

  • IP address

  • Browser and device information

  • Interaction with our Site (e.g., pages visited, time spent)

See Shopify’s Cookie Policy for more details.

 

Information from Third Parties:

  • Shopify (our platform provider)

  • Payment processors

  • Analytics or marketing partners

We treat all third-party data in accordance with this Privacy Policy.

 

3. How We Use Your Information

We use personal information to:

  • Process payments and fulfill orders

  • Manage and secure your account

  • Arrange delivery and facilitate returns

  • Provide customer support

  • Communicate updates or promotions (you may opt out anytime)

  • Detect and prevent fraud or abuse

  • Improve and personalise your experience

 

4. Disclosure of Personal Information

We may share your information in the following ways:

CategoryRecipients

Identifiers (e.g., name, email)Vendors, business partners

Commercial info (e.g., order history)Vendors, affiliates

Internet activity (e.g., usage data)Analytics and service providers

We do not sell your personal data.

We may also disclose your information:

  • To comply with legal obligations

  • In business transfers (e.g., mergers or acquisitions)

  • With our corporate affiliates

 

5. User-Generated Content

If you post reviews or other public content on our Site, this content will be visible to other users. We are not responsible for how others use or share this content.

 

6. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their content, practices, or privacy policies. Please review those separately before interacting.

 

7. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe we have done so, please contact us immediately.

 

8. Security & Data Retention

We take appropriate steps to secure your personal information. However, no system is 100% secure.

We retain your information only for as long as necessary to:

  • Provide our Services

  • Comply with legal requirements

  • Resolve disputes or enforce agreements

 

9. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Delete your data

  • Receive a copy (portability)

  • Restrict data processing

  • Withdraw consent at any time

To exercise your rights, contact us at hello@evoltabikes.co.uk.

 

10. Complaints

If you have concerns about our use of your data, please contact us first. If unresolved, you may have the right to contact your local data protection authority.

 

11. International Transfers

If your data is transferred outside of the UK or EU, we use standard contractual clauses or equivalent safeguards to protect your information.

 

12. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact:

📧 Email: hello@evoltabikes.co.uk

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